Refund policy

Return & Refund Policy

Every item from The Pitts Department is printed or embroidered on demand, just for you. Because of that, we do not accept returns or exchanges for change of mind, wrong size or wrong color. Please check the size chart on each product page before ordering.

Damaged, defective or misprinted items: if your order arrives damaged, defective, misprinted, or you received the wrong item, contact us within 30 days of delivery through our Contact page with your order number and a clear photo of the problem. We will send a free replacement or issue a full refund for the affected item. You do not need to send the item back.

Lost packages: if your tracking has not updated in 7 or more business days, or it shows delivered but you did not receive it, contact us and we will work with the carrier to resolve it.

Incorrect addresses: please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, we can reship it, but the customer is responsible for the reshipping cost.

Cancellations: because production starts quickly, orders can only be cancelled or changed within a few hours of purchase. Contact us right away if you need to make a change.

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear.