Shipping
Every piece is made to order just for you, so nothing sits in a warehouse collecting dust (or evidence).
- Production: 2–5 business days for most items. Some all-over print pieces can take up to 7 business days.
- US delivery: usually 3–5 business days after your order ships.
- Shipping cost: flat rate at checkout. Free US shipping on orders over $100.
- Tracking: you'll get a tracking link by email as soon as your order ships.
- Split packages: if you order several items, they may arrive in separate packages from different facilities. That's normal. Some hats always ship on their own.
- Holiday season: production and carriers slow down from mid-November through December, so order early.
Returns & Exchanges
Because everything is printed or embroidered on demand, we can't accept returns or exchanges for change of mind, wrong size or wrong color. Please check the size chart on each product page before you order.
Damaged, Defective or Misprinted?
If your item arrives damaged, misprinted or defective, or the wrong item shows up, we'll replace it or refund you at no cost. You don't need to send it back.
- Contact us within 30 days of delivery through our Contact page.
- Include your order number and a clear photo of the problem.
- We'll sort out a replacement or refund.
Lost Packages & Address Problems
- If your tracking hasn't updated in 7+ business days or shows delivered but you don't have it, contact us and we'll investigate with the carrier.
- Please double-check your shipping address at checkout. If an order is returned because of an incorrect or incomplete address, we can reship it, but the reshipping cost is on the buyer.
Questions? Hit us up on the Contact page. The Department is always on the case.